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By Rose

Important Policies & Terms
Thank you for choosing us! By completing your booking, you confirm that you agree to the following policies and our full Terms & Conditions below:

⚠️Booking, Cancellations, & Liability
1. Cancellations/Late Reschedules within 48 hours will incur a charge.
2. Late arrivals of 15+ minutes might be cancelled with no refund or extra charges.
3. We do not infill external lash/nail work; if insisted upon, we are not liable for any quality issues (e.g., lifting, damage).

❗️ Key Salon Protocols
1. Private Salon: No extra guests allowed.
2. Lash Appointments: Arrive with NO eye makeup. A £5 fee applies for removal; refusal results in cancellation (no refund).

⭐️ Service Quality, Guarantee, & Refunds
1. Final Check Before You Leave
Please check your nails/lashes thoroughly before leaving. We cannot be responsible for damage that occurs outside the studio environment afterwards.

2. 5-Day Technical Fix Guarantee
We cover complimentary fixes for technical issues for 5 days applied with nails, 3 days applied with lashes, from your appointment date.
This 5-day window is strict—no exceptions for travel or schedule changes.
All repairs requested after Day 5 will be charged.


Thank you for respecting our policy.
For more questions, please message us!

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